Returns & Refunds policy

Effective Date: [30-06-25]
Last Updated: [30-06-25]

At Burtash, your satisfaction is important to us. We follow a transparent and fair return and refund policy in accordance with the Consumer Protection (E-Commerce) Rules, 2020, and Consumer Protection Act, 2019.

1. Return Eligibility

You can request a return or exchange if your product:

• Has a manufacturing defect

• Was damaged during transit

• Is wrongly delivered (wrong size, color, or design)

Returns will not be accepted for:

• Items purchased during a sale or promotional event

• Minor color variation due to lighting or screen resolution

• Size issues due to incorrect size selection by the customer (we provide clear size charts)

• Products that are used, worn, or washed

• Custom or limited-edition pieces (unless defective)

2. Return Window

• Return/exchange request must be raised within 7 days of delivery.

• The item must be unworn, unwashed, unused, and in original packaging with tags.

3. Refund Policy

Refunds will be issued only in the following cases:

• Product not delivered within 15 working days (excluding delays due to customer unavailability or wrong address)

• Product returned due to a verified defect or wrong item delivered and exchange is not opted

• Refunds will be processed within 7–10 business days after we receive and inspect the returned item.

Refund Mode:

• Original payment method (UPI, Card, Wallet, etc.)

4. Exchange Policy

If you receive a defective or incorrect item, we will offer a free replacement of the same item.
Exchanges are subject to stock availability.

5. How to Request a Return/Refund

Please email us at help.burtash@gmail.com with:

• Order ID

• Photo/video of the item

• Reason for return or refund

Once approved, we’ll schedule a pickup or ask you to self-ship the item (cost will be reimbursed if fault is on our end).

6. Cancellation Policy

• Orders can be canceled within 2 hours of placement or before dispatch (whichever is earlier).

• Once dispatched, the order cannot be canceled.

7. Legal Compliance

We strictly follow Indian consumer rights laws and ensure transparency, clarity, and fairness. In case of unresolved issues, consumers have the right to approach:

• Consumer Helpline Number: 1800-11-4000

• National Consumer Helpline Portal: https://consumerhelpline.gov.in

Need Help?

📧 help.burtash@gmail.com
📞 +91 99884 49923

We aim to respond to all refund/return requests within 48 business hours.