Cancellation and Refund Policy

We at Burtash strive to provide you with premium limited-edition clothing and an exceptional shopping experience. Please read our Cancellation and Refund Policy carefully before placing an order.

1. Order Cancellation Policy

  • Before Dispatch:
    You may request to cancel your order before it is dispatched. Please contact us via email at support@burtash.com with your order number and cancellation request.
    If your order hasn’t been processed, we will initiate a full refund to your original method of payment.

  • After Dispatch:
    Once an order has been dispatched, it cannot be cancelled. You may initiate a return/refund request as per our refund policy.

2. Return and Refund Policy

At Burtash, we accept return requests only for the following conditions:

  • Wrong item delivered

  • Damaged or defective product received

  • Size mismatch (only for first-time requests and if sizing chart was followed)

How to Request a Refund

To initiate a refund, please contact our customer care at +91 9988449923 within 48 hours of receiving your order. Kindly keep your order ID, images of the product (if damaged/incorrect), and payment details ready for a smoother process.

Refund Process

  • Once approved, refunds will be processed to your original payment method (credit/debit card, UPI, bank transfer, etc.) within 7–10 business days as per RBI guidelines.

  • For Cash on Delivery (COD) orders, you will be asked to share your bank account details for a secure NEFT transfer.

  • Refunds are issued only after the returned product has been received and inspected at our warehouse.

3. Non-Refundable Situations

  • Items returned without original packaging or tags

  • Products that have been worn, washed, or damaged post-delivery

  • Return/refund requests made beyond 48 hours of delivery

4. Contact Information

For any support, reach out to us at:
📧 Email: support@burtash.com
📞 Phone: +91 9988449923
Customer care available: Monday to Saturday, 10 AM – 6 PM

We value your trust and will do everything we can to ensure a fair and smooth cancellation or refund experience.